QMARK - THE QUALITY MARK SCHEME
"toti sunt egali, dar unii sunt mai egali decat altii!"
Cand o companie prezinta logo-ul QMark, acest lucru demonstreaza ca:
- un operator a verificat capacitatile tehnice ale firmei, inregistrarile comerciale si situatia financiara;
- firma a semnat un cod de practica care include asigurare, practici de sanatate si securitate in munca si grija pentru client;
- operatorul a verificat si va continua sa monitorizeze calitatea lucrarii, practicile de comercializare si satisfactia clientului;
- compania isi va informa clientii in legatura cu orice reglementare din domeniul pe care acestia trebuie sa o adopte si va putea sa elibereze certificatele necesare;
- daca un client are o problema sau dezacord cu compania, exista o procedura de tratare a reclamatiilor care ii va ajuta pe acestia sa ajunga la un acord;
- daca compania nu ofera automat asigurare, clientul are posibilitatea de a cumpara o garantie in cazul in care aceasta va intra in faliment.
"everybody is equal, but some are more equal than others!"
When a company presents the QMark logo, this demonstrates that:
- an operator verified the company technical ability, the commercial records and the financial status;
- the company signed a code of practice that includes insurance, health and security practices in work and concern for the client;
- the operator verified and will continue to monitor the work quality, sale practices and client satisfaction;
- the company will inform its clients regarding any new regulation in domain that these ones would need to adopt and the company will issue the necessary certificates;
- in case a client has a problem or misunderstanding with the company, there is in place a procedure of dealing with complaints in order for them to come to an agreement;
- if the company does not offer insurance, the client has the possibility of purchasing warranty in case of bankruptcy.
Marca de Calitate in Constructii
Constructions Quality Mark
Marca de Calitate in Turism
Tourism Quality Mark
Marca de Calitate in Securitate
Security Quality Mark
Marca de Calitate in Administratie Publica
Public Administration Quality Mark
Marca de Calitate in Sanatate
Health Quality Mark
